Offshore Customer Management International Conference in Prague
November 1-3, 2005 Prague hosted the fourth annual “Offshore Customer Management International Conference”, one of the most important events in the field of offshoring shared services. The conference was organized by the British firm ICT Communications in cooperation with CzechInvest. It combined a state-of-the-art interactive program with the opportunity to visit functioning offshoring businesses in Central and Eastern Europe, e.g. in the Czech Republic, Poland and Hungary.
Nearly 200 specialists from around the world gathered in Prague for this event, including representatives from the UN (Torbjörn Fredriksson, Senior Economist) and HSBC Group (Rob Muth, Head of Global Resourcing). Presentations were also given by representatives of shared services centres that exemplify successful operations in the Czech Republic, e.g. Alexandr Pilar (ITSC Prague Director, DHL Information Services) and Roman Tesar (Managing Director, Global Telesales Brno - Lufthansa Company). Accenture, which opened one of the first shared services centres in the Czech Republic, was one of the main partners of the event. The conference was officially opened by Deputy Prime Minister Martin Jahn with an appearance also by CzechInvest’s new CEO Tomas Hruda.
Central and Eastern Europe is certainly one of the most attractive regions for offshoring/nearshoring of business support services. The Czech Republic is becoming a leading player in terms of attracting offshored multilingual customer contact centres.
